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Pledge of
Performance |
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For a printable version of
the Trusted Choice, Pledge of Performance
click here.
(The Pledge of Performance is provided in portable document
files (pdf) and is readable and printable through Adobe
Acrobat Reader. If you do not have Adobe Acrobat Reader you
can download it free, by clicking on their logo to the
left.)
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Trusted ChoiceSM
agencies are insurance and financial services firms whose
access to multiple companies and commitment to quality
service enable us to offer our clients competitive pricing,
a broad choice of products and unparalleled advocacy.
As a Trusted ChoiceSM
agency, we are dedicated to you and are committed to
treating you as a person, not a policy. This commitment
means we shall:
• Work with you to identify the
insurance and financial services that are right for you,
your family or your business, and use our access to multiple
companies to deliver those products.
• Guide you through the claims
process for a prompt and fair resolution of your claim.
• Help solve problems related to
your coverage or account.
• Explain the coverages and options
available to you through our agency, at your request.
• Return your phone calls and
emails promptly and respond to your requests in a timely
manner.
• Provide 24/7 services for our
customers, offering any or all of the following: emergency
phone numbers, Internet account access, e-mail and call
center services.
• Use our experience and multiple
company relationships to customize your coverage as needed.
• Commit our staff to continuing
education so they may be more knowledgeable in serving you.
• Treat you with respect and
courtesy.
• Conduct our business in an
ethical manner.
We pledge this to you, our clients, and ask that you let
us know if we fail to meet our commitment, so we may take
corrective action. |
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